Refund & Cancellation Policy
At SMM Trust Panel, we aim to handle every order fairly and transparently while acknowledging the irreversible nature of digital marketing services.
1. General Rule
Refunds are rigorously reviewed on a case-by-case basis by our billing department. A refund is not automatic simply because an order has been placed or funds have been deposited into your account.
2. Eligible Refund Cases
A refund may be formally approved if:
- An order cannot be started within the stipulated delivery timeframe.
- An order remains entirely undelivered for an unreasonable time without prior network warning.
- A system deposit was charged incorrectly or duplicated due to a confirmed technical error on our end.
3. Non-Refundable Cases
Refunds are strictly not issued for the following scenarios:
- Fully completed orders or partially delivered orders that are already receiving engagement value.
- Customer mistakes such as entering incorrect links, wrong usernames, switching accounts to private mode mid-delivery, deleting posts, or changing usernames.
- Natural drop-offs or delays caused by third-party platform algorithm changes, major updates, or sudden network outages.
4. Cancellation Requests
Once an order has entered processing status, it cannot be stopped. An order can only be actively cancelled if it has not yet started and a cancellation is technically possible via our API provider.
5. Refund Method
Approved refunds are primarily credited back to your SMM Trust Panel dashboard balance. Refunds to the original payment method are only processed in specific cases where the payment gateway allows direct reversals.
Refund FAQs & Clarifications
Once an order status changes to 'Processing' or 'In Progress', it is connected to our API servers and cannot be stopped, paused, or cancelled. You can only request a cancellation if the order status is still 'Pending' and the API permits termination.
We strictly cannot issue refunds for user errors. If you enter an incorrect username, an invalid link, or if the target account is set to private during delivery, the system will mark the order as completed. Please double-check all links before submitting.
If an order cannot be fully completed due to network limitations or server drops, our system will automatically mark it as 'Partial'. You will only be charged for the exact amount of engagement delivered, and the remaining undelivered balance will be refunded directly to your SMM Trust Panel dashboard.
No. Filing a fraudulent chargeback or disputing a deposit via your payment gateway (like PayPal or your bank) strictly violates our terms. Any attempt to forcefully reverse a deposit will result in an immediate, permanent ban of your account and blacklisting of your IP.
If you purchased a service that includes a 'Refill' guarantee, you can open a support ticket within the specified refill window to have the dropped engagement replenished. Non-guaranteed or no-refill services are not eligible for top-ups or balance adjustments if a natural drop occurs.
No. You must wait for your active order to be completely filled or marked finished before placing a new one for the exact same link. Running simultaneous orders for the same target URL will result in inaccurate delivery counts, and no refunds or partial compensations will be granted for the overlapping quantities.
Delivery times displayed on our services are average estimates based on recent data, not guaranteed completion windows. We do not provide refunds or order cancellations solely due to slower-than-average delivery speeds caused by high server loads or platform algorithmic delays.
If an automated API order fails to execute correctly due to a server-side error, the system will usually mark it as 'Canceled' and automatically return the funds to your panel balance. If the status remains 'Processing' for over 48 hours without delivery, please submit the specific Order ID in a support ticket for manual verification and refund.