Refund & Cancellation Policy

At SMM Trust Panel, we aim to handle every order fairly and transparently.

1. General Rule

Refunds are reviewed on a case-by-case basis. A refund is not automatic simply because an order has been placed.

2. Eligible Refund Cases

A refund may be approved if:

• An order cannot be started.
• An order remains undelivered for an unreasonable time.
• A deposit was charged incorrectly.
• A confirmed technical error caused duplicate billing.

3. Non-Refundable Cases

Refunds are generally not issued for:

• Completed orders.
• Partially delivered orders already receiving value.
• Customer mistakes such as incorrect links, wrong usernames, private accounts, deleted posts, or changed usernames.
• Delays caused by third-party platform changes or outages.

4. Cancellation Requests

An order can only be cancelled if it has not started and cancellation is technically possible in our system.

5. Refund Method

Approved refunds are returned to the original payment method where possible, or to the user balance if the original method cannot be reversed.

6. Review Time

Refund and cancellation requests are usually reviewed within 0-2 Hours.

7. Contact

For refund help, contact:

• Support Email: smmtrustpanel@gmail.com
• Business Address: Street 46, Johar Town, Lahore, Pakistan